To make reading our eBooks as straightforward as possible we've put together a list of frequently asked questions.
For format specific information, take a look at the links below:
» Adobe EPUB format FAQs
If your problem concerns downloading or opening of the reader software please contact:
» Adobe Digital Editions support here
1. What is an eBook?
Electronic books (or eBooks) are digital files comprising of books specially designed to be read on computer screens, PDAs (Personal Digital Assistants) or the screens of eBook reading devices.
2. What’s so good about eBooks?
eBooks are a fast, convenient and great value way to buy, read and keep the books you want. They can be downloaded in seconds and many eBooks can be stored and carried on a single small computer. eBooks are also interactive, allowing you to search for text and they often have enhanced features in the form of extra content.
3. How do I buy and read my first eBook?
Before you buy your first eBook, please ensure that you have set up your account in Digital Editions fully and that the email address used for your Adobe ID matches that of your mirabooks.co.uk account. If this is not done before purchasing your first eBook, the download will not authorise correctly and you will be unable to access the file in Digital Editions.
You’re ready! Simply find a title you’d like to read and add it to your shopping bag. When you come to checkout you will be prompted to download the eBook.
4. What is Adobe Digital Editions?
Adobe Digital Editions is a piece of software that is needed in order to manage your digital library of eBooks. Also, without this your purchased eBook will not be able to be transferred to eReader devices.
5. What is Digital Rights management (DRM)?
All eBooks sold on mirabooks.co.uk are in the EPUB format secured with Adobe ADEPT Digital Rights Management.
Digital Rights Management is used to limit the ability to copy eBooks and ties your purchased eBooks to the Adobe Account you are using on the PC you download to. It is possible to use your account across up to six different devices authorised to the account including readers, laptops and desktops. Always ensure that you have setup your account in Digital Editions before you download an eBook to a new machine.
When changing machines, take a note of your login details to ensure that you can retain access to your library.
6. Do I need a special computer to read an eBook?
No, to purchase an eBook you will need a computer that can be connected to the Internet. This might be a pc, laptop or certain model of handheld computer. You will also need to have installed and activated Digital Editions. Doing this will only take a few minutes and it is free! Once you’ve got your eBook, you can read it anytime and do not need to be connected to the Internet.
You can download the free software by clicking on the links below:
> Adobe Digital Editions
7. Can I read eBooks on my handheld computer or PDA?
For a full list of devices that operate with Digital Editions click here. Please note that eBooks purchased from millsandboon.co.uk are DRM protected and will only operate with devices that also operate with DRM protected EPUB eBooks. Some devices will operate with DRM-free EPUB but NOT DRM protected titles.
8. Should I activate Adobe Digital Editions anonymously or with an Adobe ID?
Activating Adobe Digital Editions using an Adobe ID allows you to do more with Adobe eBooks, such as downloading them on multiple computers and transferring them to supported portable devices. However, this is a matter of personal preference. Before deciding, please consider the following…
If you use anonymous activation, note these limitations…
You will only be able to read a downloaded Adobe eBook on a single computer.
You will not be able to download an Adobe eBook on more than one computer. After the initial download of an Adobe eBook, subsequent downloads of that title can only be completed on the same computer.
You will not be able to transfer Adobe eBooks to supported eBook devices.
You can decide to activate using an Adobe ID at any time. However, if you activate Adobe Digital Editions with an Adobe ID which has already been used to activate Adobe Digital Editions on another computer, the Adobe eBooks you originally downloaded when using anonymous activation will no longer work.
If you use an Adobe ID…
You will be able to download an Adobe eBook on computers that have been activated with the same Adobe ID (up to 6 computers/devices can be activated using the same Adobe ID).
After the initial download of an Adobe eBook, subsequent downloads of that title can be completed on computers activated with the same Adobe ID.
You will be able to transfer Adobe eBooks to supported eBook devices activated with the same Adobe ID.
9. Can I transfer eBooks that I have already purchased or downloaded to another computer?
Once you authorise your computer with Digital Editions, the application looks for eBooks already on the computer and converts copies of the items to a new named account license. You can then transfer those eBooks to other computers. If you have eBooks on multiple computers, you need to authorise each one with Digital Editions before transferring eBooks between them.
10. How many computers and devices that I can authorise?
You can activate up to six computers and devices. If you reach the limit, contact Adobe via their website to increase your allowable activations.
11. How do I select the option to not authorise my computer?
When you first launch Digital Editions, you are prompted to authorise your computer. You can decline, in which case your digital content will belong to the computer, not a named user account. Subsequently, you will be prompted to authorise your computer whenever you purchase an eBook, although the prompt dialog box provides a "Don't ask me again" checkbox.
12. Can I authorise my computer at a later time?
Digital Editions has an "Authorise this computer" menu item that you can use after initial installation. If you authorise your computer with an Adobe ID, then it will always be associated with that Adobe ID. If you do not, the account is "anonymous". If you "anonymously" activate two computers, then there are two separate anonymous accounts, which cannot be merged. Thus, the eBooks on one computer can be upgraded to "belong" to a specific Adobe ID, but the eBooks on the other cannot. If you authorise the second computer with your Adobe ID, any subsequent purchases on it are associated with that ID and transferable to any computer authorised with that ID. However, the books that were purchased on the second computer prior to being activated are forever locked to that computer.
13. Instead of the eBook I expected, I downloaded a file named 'urllink.acsm' - where is the eBook?
Right-click on the urllink.acsm file.
Select Open With, and choose “Adobe Digital Editions”.
Click OK. ADE will open and download the eBook.
14. I received the error 'Error getting license/License server communication problem: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER'. - What should I do?
In order to download a single Adobe eBook on multiple computers, Adobe Digital Editions must be activated using the same Adobe ID on each computer
To activate Adobe Digital Editions using an Adobe ID…
Open Adobe Digital Editions.
Select Library > Authorize Computer….
The 'Authorize Computer' dialog box is displayed.
Enter the email address and password for your Adobe ID.
Click 'Activate'.
Click 'Finish' to close the 'Setup Assistant' dialog box.
Adobe Digital Editions is activated using an Adobe ID. Repeat this process on each computer on which you intend to download Adobe eBooks.
Note that if you activate Adobe Digital Editions with an Adobe ID which has already been used to activate Adobe Digital Editions on another computer, any DRM-protected Adobe eBooks downloaded before activating with the Adobe ID will no longer work.
If the subsequent download of an Adobe eBook is attempted on a computer that has been activated using a different Adobe ID, DRM-restrictions will make the title incompatible with the second computer.
15. I am getting the error 'Server communication problem: E_ADEPT_IO' - What should I do?
This error usually indicates that a problem occurred during download and that you should attempt to download again. If the download link is no longer available, contact our customer services by emailing customer.relations@hqnuk.co.uk to reactivate the download link. In your email, please provide your Transaction ID and date of sale as well as the title of the book.
16. Are titles available in other formats?
MIRA titles are available in other formats and compatible with a range of devices from the below partners:
Go Spoken – a range of mobile devices.
WHSmith.com – Mobipocket format.
KoboBooks.co.uk – reading via web and mobile.
<Kindle Store
All MIRA titles compatible with the iPad, iPhone and iPod touch are available as Apps from the iTunes store. Click here to see them.
Alternatively, all titles available from millsandboon.co.uk are available to the Apple devices if purchased using the Kindle or Kobo Apps.
17. Can I read eBooks on my Apple Mac?
18. Is it safe to download eBook readers and eBooks?
Yes. You will not download a computer virus or any other malicious file when you download eBooks or eBook readers from our site.
19. Can I order eBooks by phone?
Because these are digital products, they can only be ordered online.
20. Can I order multiple copies of an eBook at once?
No. Because it is not currently possible to buy an eBook for another person you will only need one copy.
21. Do I have to pay delivery charges for eBooks?
You do not have to pay delivery charges for eBooks.
22. Do I have to pay VAT on eBooks?
Yes, VAT is payable on digitally downloaded products and is included in the price shown on the site.
23. Can I pay for an eBook with a cheque?
No. eBooks can only be purchased with a credit or debit card at this time.
24. Can I purchase an eBook as a gift?
At this time, eBooks cannot be sent as gifts. eBook orders are accessed via the individual customer account at mirabooks.co.uk by visiting the My eBookshelf section.
25. How long will it take to download an eBook?
The download time depends on the size of the eBook you order and the speed of your internet connection. Download times for an average-sized eBook according to connection speed vary between 2 seconds and 2 minutes depending on your internet connection.
26. What if I accidentally skip or erase the page that contains the link to my eBook?
You can download your eBook again by returning to the My eBookshelf part of My Account at any time. For more information read our Step-By-Step guide.
27. I downloaded my eBook but I can’t find it now.
Your download will have been saved on your computers hard drive in My Documents"My Digital Editions. This applies to Windows. For Mac users look in Documents"My Digital Editions.
28. Can I print my eBook?
At this time our eBooks cannot be printed.
29. What is the return policy for eBooks?
As eBooks cannot be physically returned, it is our policy to not offer refunds on successful purchases. Please take care when ordering to ensure you have purchased the correct format and title before completing your transaction. If you have concerns about your purchase, please contact customer.relations@hqnuk.co.uk.
30. I’m still having problems and would like to contact somebody.
If the above FAQ’s and our Step-By-Step guide do not answer your questions please feel free to contact us by emailing customer.relations@hqnuk.co.uk.
Please provide as much detail as possible in your correspondence such as:
Steps to reproduce the problem (in as much detail as possible)
Exact text of any error message (screen shots are helpful)
URL(s) of any error page(s) you encounter
Transaction ID
Date of sale
The email address that you used to create your account
Title(s) of problem download(s)
Applicable software version (eg. Adobe Digital Editions)
If applicable, your device type and operating system
Please note that we try to keep the information on this site as up-to-date as possible, but cannot be made liable for any of the information on the reader software.
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